Return & Exchange Policy
Thank you for choosing Salvi Home to buy your favorite products and we are happy to serve you.
Sometimes you may change your mind regarding the products you have purchased, not on you. At Salvi Home, we will do
our best to make the return or exchange process as simple and smooth as possible.
We have facilitated the return or exchange process for you through the following procedures
1) Time period policy for returning or exchanging purchases
 Purchases can be returned or exchanged within 24 hours from the date of purchase after receiving them, by
communicating via the store's WhatsApp application. A copy of the invoice must be attached with
an explanation of the reason for the return or exchange.
2) Return or exchange policy
 This policy applies to the product being in its sealed packaging and in the same original condition at the time of purchase.
 Upon return, all gifts presented with the product at the time of purchase must be returned in their original packaging.
 Products that have been opened and have a manufacturing defect can be replaced with the same item, provided that the customer
delivers them to the Salvi Home store with an explanation of the defect in detail.

3) Refund Methods
The customer has the option to refund the value of his purchases or replace them with another product according to the customer's choice.
 To refund the value of purchases made by credit cards or bank cheques,
the amount will be refunded through the customer's bank account within fourteen (14) working days and
the customer must follow the payment procedures through his bank branch.
4) Exclusions not covered by the return and exchange policy:
 Malfunctions and damages resulting from misuse of
 products
Products that have been customised for you and provided at your own request